General Policies – Villa Raag
1. Our Commitment to Global Compliance
Villa Raag complies with international data-protection and consumer-rights frameworks, including:
- EU General Data Protection Regulation (GDPR)
- EU Digital Markets Act (DMA)
- Japan Act on the Protection of Personal Information (APPI 2022)
- U.S. California Consumer Privacy Act / CPRA (2023)
- Payment Security Standards (PCI DSS 4.0 & PSD2 SCA)
- Accessibility Standards (WCAG 2.1 AA)
2. Data Controller & Contact
Villa Raag – A Yoga Sanctuary
Agonda Beach, South Goa 403702, India
privacy@villaraag.com
This entity is the data controller responsible for all information collected through our website, reservation systems, and communication channels.
3. Information We Collect
- Identity Data: Name, address, email, phone, nationality, ID or passport details.
- Reservation Data: Dates of stay, villa preferences, special requests, companions.
- Payment Data: Transaction IDs, partial card identifiers (never full card numbers).
- Communication Data: Inquiries, feedback, survey responses, marketing preferences.
- Technical Data: IP address, browser, device information, cookies (see Section 11).
- Health / Accessibility Data (optional): Dietary needs or mobility information provided for guest comfort.
4. Purpose of Processing & Legal Basis
We process your data to:
- Confirm and manage reservations.
- Provide personalized guest services and communication.
- Comply with legal and tax requirements.
- Prevent fraud and enhance security.
- Send updates or offers (with your consent).
Legal bases: contract performance, legal obligation, legitimate interest, and explicit consent (GDPR Art. 6).